Shipping & Returns

Q: How Can I Return/Exchange My Order?
A: Customers are responsible for all shipping on returns, unless there was an error on the part of our company. If you are returning an item due to an error...
Thu, 19 Aug, 2021 at 10:01 AM
Q: Can I Ship to a Freight Forwarder to Save on Shipping Costs?
A: Due to a large number of fraudulent orders, we are unable to ship orders to freight forwarding companies. We realize this will increase your internationa...
Thu, 17 Jun, 2021 at 4:28 PM
Q: Can I Ship via UPS or FedEx to a PO Box?
A: No. Packages shipped via UPS or FedEx MUST BE shipped to a street address. UPS and FedEx WILL NOT deliver to PO Boxes. Any customer that chooses to have ...
Thu, 17 Jun, 2021 at 4:29 PM
Q: Do You Ship to My Country?
A: We do accept orders from all countries but had to remove some from the drop down menu. There are 2 reasons for this:   1. We receive numerous fraudu...
Thu, 17 Jun, 2021 at 4:30 PM
Q: How Much is Your International Shipping Cost?
A. You should be able to choose your country as a shipping destination when you create an account with us. Then, shipping costs are determined by the exact ...
Thu, 17 Jun, 2021 at 4:31 PM
Q: What Happens if My Order was Lost in Transit/Returned to Sender/Undelivered?
A: We are not responsible for packages shipped with any shipping method other than USPS Priority Mail (Domestic). International orders are not guaranteed...
Thu, 17 Jun, 2021 at 4:36 PM
Q: What If I Receive a Defective/Damaged Product?
A: All issues must be brought to our attention within 30 days of receiving the order. Please contact us at info@kungfunation.com with details of the defect ...
Thu, 17 Jun, 2021 at 4:36 PM
Q: When Should I Expect My Order?
A: Your order should ship within 1 to 2 weeks days after ordering (specific delivery times for each shipping method below). If you do not receive your item(...
Thu, 17 Jun, 2021 at 4:46 PM
Q: Why Do I Have to Pay Duties and Taxes?
A: Customers are responsible for any and all taxes, brokerage fees, customs fees, and duties that may be charged by their country of residence, by FedEx or ...
Thu, 17 Jun, 2021 at 4:47 PM