A: Your order should ship within 1 to 2 weeks days after ordering (specific delivery times for each shipping method below). If you do not receive your item(s) within this time frame, one or some of your items may have been backordered, in which case we will ship the remainder of your order to you or contact you. If the tracking states that it was delivered, please contact us within 10 days of the listed delivery date.
Please bear in mind Kung Fu Nation is a small, independent business. We do not have round-the-clock, infinite customer service resources, but we do have a representative who answers emails between packaging and shipping merchandise. Thank you for your patience.
Business days are Monday - Friday, excluding Holidays.
We are closed on the following days in 2021:
Monday, May 31 - Memorial Day
Friday, July 5 - Independence Day
Monday, September 6 - Labor Day
Monday, October 12 - Columbus Day
Wednesday, November 11 - Veterans Day
Thursday, November 25 - Thanksgiving Day
Friday, December 24 - Christmas Holiday
Friday, December 31 - New Year's Eve
SHIPPING METHODS (Please note, these estimates have been offered by USPS and have frequently been much longer while they have been handling the effects of COVID):
USPS MEDIA MAIL - 1-3 Weeks transit after processing time. *Please use caution with USPS Media Mail. This method is offered as an old school budget service for vinyl, but highly discouraged, as it poses a greater risk for delays and damage. No guaranteed delivery. We are not responsible for packages that arrived damaged when shipped via Media Mail. Please also note that mail forwarding does not apply to Media Mail. If you have not received your package and have changed your address, please contact us immediately. We are not responsible for returned packages due to outdated shipping addresses.
USPS FIRST-CLASS - 3-5 Days transit after processing time.
USPS PRIORITY MAIL (including Flat Rate Envelope) - 1-3 Days transit after processing time.
FIRST CLASS USPS INTERNATIONAL - No guaranteed delivery. Customs fees not included. No reships or refunds.
USPS PRIORITY INTERNATIONAL (including Flat Rate Envelope) - 7-10 Business days transit after processing time. Customs fees not included. **Select countries, such as Mexico, Russia, Germany and Brazil, may have longer transit to local postal carrier.