A:
Lost Packages / Stolen Packages
We are unable to refund or reship lost or stolen packages. Please report any lost or stolen packages to the delivery service (USPS, UPS, FedEx, etc) or contact your local authorities.
Orders addressed to a freight forwarder that are marked as delivered but not received are ineligible for a refund.
Domestic: If the tracking information you receive shows that an item delivered and you still do not have it, please contact your local post office to see if they have any additional information. Some customers find it helpful to leave a note for their postal carrier and/or neighbors. If the post office doesn't have any information, please contact us within 30 days of the ship date to receive assistance. If 30 or more days have passed, we will be unable to assist. We are unable to reship or replace orders. If you would like to add Signature Confirmation to your order, please send us an email with this request immediately after placing your order or you may enter a note in the Comments section upon checkout.
Return To Sender (RTS)
If your shipment has been Returned To Sender due to the inputting of an incorrect address, delivery information, or by any means by the customer - your order will be canceled and refunded upon receiving back at our warehouse.
Shipping cost & shipping sales tax incurred for Return to Sender are non-refundable and are the customer’s responsibility. If you receive a refund, the original cost of shipping and shipping sales tax will be deducted from your refund.
International FedEx: Packages with a value of under $100 will be discarded by FedEx if unable to deliver the package or reach the customer about delivery or taxes/duties owed. For packages with a value of over $100, if returned to us, FedEx will assess a hefty return fee which will be withheld from any product refund owed to the customer when the order is returned to us.