A: We are not responsible for packages shipped with any shipping method other than USPS Priority Mail (Domestic) or FedEx. International orders are not guaranteed by the USPS. If you choose to have your package shipped Internationally, First Class, or Media Mail and it does not arrive, we will not issue a credit or reship any items.
When an order ships, a shipping notice with tracking will be sent to the email address associated with the order. It is the responsibility of the customer to enter accurate shipping address and contact information as well as to to track the package and follow up with the shipping carrier if there are any delays or other issues with delivery.
In regards to shipping orders outside of the United States via FedEx, packages with a value of under $100 will be shipped with permission to be discarded by FedEx if unable to deliver the package or reach the customer about delivery or taxes/duties owed. For packages with a value of over $100, if returned to us, FedEx will assess a hefty return fee which will be withheld from any product refund owed to the customer when the order is returned to us.
If your order is returned to us, we will issue a refund for the products on the order (shipping charges will not be refunded) and notify you via email. We are unable to reship or replace orders. If you would still like to receive the items, you must place a new order.
Domestic: If the tracking information you receive shows that an item delivered and you still do not have it, please contact your local post office to see if they have any additional information. Some customers find it helpful to leave a note for their postal carrier and/or neighbors. If the post office doesn't have any information, please contact us within 30 days of the ship date to receive assistance. If 30 or more days have passed, we will be unable to assist. We are unable to reship or replace orders. If you would like to add Signature Confirmation to your order, please send us an email with this request immediately after placing your order or you may enter a note in the Comments section upon checkout.